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How do I submit a request to have maintenance repairs in my home?
A designated phone line with dispatcher has been set up to answer all resident maintenance service requests. This includes our residents at PMRF on Kauai. The phone number is (808) 839-HELP (4357). The maintenance phone line will be answered 24 hours per day, 7 days per week. PMRF residents may also call their local office at (808) 839-8740. All maintenance emergencies will be answered immediately.
Life threatening emergencies should be directed to 911.
What pets are we allowed to have in our homes?
The pets that are permissible in your home are those which are domesticated and are traditionally kept in the home. These pets are identified as dogs*, cats, birds, gerbils, hamsters, guinea pigs, turtles, and fish.
Members of the rodent family not listed above are prohibited. Reptiles, not including turtles, are prohibited. All snakes are prohibited in Hawaii. Any farm animals are prohibited in all neighborhoods. Additionally, animals prohibited in Hawaii and/or under federal law are not permitted.
*Certain breeds of dogs are not permitted including: Pit Bulls, Rottweilers and dogs that have any of their breed lineages, including dogs referred to as American Pit Bull Terrier, American Staffordshire Terrier, Bull Terrier, Staffordshire Bull Terrier, and Staffordshire Terrier will not be permitted in the premises or neighborhood.
What is the trash pick-up schedule?
The trash/recycling and bulk trash pick-up schedules vary by community. Contact your Resident Services Office for details by clicking on the "Office Locations & Hours" link to the left.
Will I need to maintain my lawn?
Forest City is pleased to maintain the landscape (mowing, trimming, edging) of all common areas including greenways, parks, and play areas within the neighborhoods. The front yards of all homes will also be maintained by Forest City. If you have a fenced- in backyard, this will be the only area that you will be responsible to maintain.
Residents are required keep these areas free of any items that may prohibit the landscaping crews from maintaining these areas. Homes that do not keep their yards free of toys, trash, abandoned items or debris will not be mowed.
What does the renter's insurance policy cover? How much is it? When does it become active?
FCRMI will offer Renter's Insurance (baseline) coverage of $35,000 for loss of personal property to qualified military residents at no cost. The policy provider (Alliant Insurance Services) provides replacement cost coverage with a $250 deductible. The policy does not include high cost items such as jewelry, silverware, antiques, etc. or liability insurance for damages caused by items such as waterbeds or fish tanks. For additional information, please contact your resident management office.
What items will the Self Help store include? What are the hours?
Forest City Residential Management provides a self help program that allows residents to borrow small tools and lawn equipment to aid in such things as home improvements and the performance of individual lawn care.
Residents may sign out the items from the Maintenance Warehouse located at 5089 Nimitz Road, Building 16. Store hours are 8 a.m. to 4 p.m., Monday through Friday.
A mini Self Help program is also open for all Central Oahu communities at our 557 Lehua Avenue office in Pearl City Peninsula. Residents can exchange (one for one) on items needing replacement during business hours, Monday through Friday, 8 a.m. to 6 p.m.
How do I submit a request to install items in and around my home?
Written requests are required from the resident by the Resident Services Office to make any alterations to the exterior or interior of the home. No changes can be made without written permission from the Management office.
Changes that require written permission include, but are not limited to, interior paint changes using standard colors, installing insured satellite dishes that are not secured to any part of the home, fence installation, and air conditioners.
Changes/additions that are not allowed include, but are not limited to, hot tubs, tree houses, trampolines, above ground pools larger than 12 inches, and tree swings.
How do I report neighborhood issues?
Your Resident Services Office is open Monday thru Friday, 7:00 am - 6:00 pm to assist with any need. You may call or visit to discuss any concerns. An instant feedback form is also available online. See Resident Feedback Form for any communication you wish to have with the Neighborhood Manager. Please contact the management office to report neighbor concerns, abandoned vehicles, safety hazards, inoperative street lights and sprinklers, stray cats and dogs, noise violations, etc. Forest City Residential Management wants to ensure that you and your family are comfortable in your home and have peace of mind regarding your neighborhood.
Where is it permissible to barbecue?
Outdoor grills are permitted only outside the home no closer than ten (10) feet to the house or fence. Barbeque grills should not be left unattended when in use or while still hot.
Cooking food in the front yard or under covered balconies, lanais and/or patios using hibachis, grills, etc. is prohibited.
How do I request permission to have out of town guests in our home?
A Guest is defined as a relative or friend who is visiting a Resident's home for a few hours up to (30) thirty days. Guests must comply with all rules and regulations contained in the Lease Agreement, Addenda, and Community Handbook. The Resident will be responsible and accountable for the actions and behavior of the Guests. Resident is prohibited from accepting rent in the form of cash, check, or in-kind goods or services from their Guests.
Residents must notify Owner, in writing, within forty-eight (48) hours of a Guest's arrival if the Guest will be staying more than thirty (30) consecutive days. Normally guests may not remain for more than 30 days; however exceptions for family members visiting for extended periods for the purpose of assisting the Resident (i.e., newborn, illness, etc.) may be granted by the RSO on a case-by-case basis, and must be submitted in advance and in writing. It is the responsibility of the Resident to determine if any additional approvals are required. Approval by the RSO does not constitute approval by or for other authority's. The Owner reserves the right to control the entry into the Neighborhood by Resident's Guests, agents, licensees or invitees, furniture movers, and delivery persons, and may prohibit from the Premises or Neighborhood any Guests or invitees who, in Owner's reasonable judgment, have been disturbing the peace, disturbing other Residents or violating Neighborhood policies.
Residents are not permitted to sublet homes.
Do I need to notify Forest City when I will be away from my home for more than 48 hours?
Residents who will be away from their homes more than fourteen (14) days must notify the Relocation and Resident Services Office. The resident should leave an emergency contact number with Management in case of emergencies.
Will the Navy Security provide the patrols for our neighborhood?
Forest City has taken precautions off base to offer our residents peace of mind. Private security has been hired to patrol the neighborhoods 24 hours a day. The courtesy officers will be surveying activity on foot, from bicycles and in roving patrol cars. Our private security contractor is Securitas. Non-life threatening emergencies such as suspicious behavior, excessive noise, etc. can be reported 24 hours a day by calling your Resident Services Office and Securitas at (808) 479-1869.
Do I need to report changes that would affect my housing status? Changes in pay, number of dependents, duty location, etc. must be reported to the Resident Services Offices immediately. All information regarding your residence needs to remain current in the Resident Services Office directories - including phone numbers, automobile registration, pet information and emergency contacts.
How do I make a suggestion to Forest City?
Forest City encourages and welcomes resident communications. You may enjoy the open door policy of the Resident Services Offices. All letters and phone calls will be responded to by a member of the management team. Your resident website offers a resident an instant feedback link:
Resident Feedback Form.
Several avenues for resident feedback, suggestions, and comments have been provided. All potential residents are requested to complete customer feedback cards, random surveys regarding maintenance service are randomly distributed and yearly surveys are conducted via a third-party with 100% of the residents.
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