1.

 How do I submit a request to have maintenance repairs in my home?

A designated phone line with dispatcher has been set up to answer all resident maintenance service requests. The phone number is (808) 839-HELP (4357). This maintenance phone line will be answered 24 hours per day, 7 days per week. All maintenance emergencies will be answered immediately.

Life threatening emergencies should be directed to 911.

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2.

What pets are we allowed to have in our homes?

The pets that are permissible in your home are those which are domesticated and are traditionally kept in the home. These pets are identified as dogs*, cats, birds, gerbils, hamster, guinea pigs, turtles, rabbits, and fish.

Members of the rodent family not listed above are prohibited. Reptiles, not including turtles, are prohibited. All snakes are prohibited in Hawaii. Additionally, animals prohibited in Hawaii and/or under federal law are not permitted.

*Certain breeds of dogs are not permitted including: Pitt Bulls, Rottweilers, Chow Chows, Doberman Pinschers, German Shepherds, Siberian Huskies, Perro de Presa Canarios, and Wolf hybrids.

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3.

What is the trash pick-up schedule?

The following lists the trash collection schedule for each neighborhood:

   Radford Terrace Monday and Thursday
   Halsey Terrace Monday and Thursday
   Moanalua Terrace Tuesday and Friday
   Hokulani Tuesday and Friday
   McGrew Point Monday and Thursday

Bring your container out to the curb by 0600 on the day of your scheduled pick up. The handle of the container should not face the street and the container should not be in the path of vehicles or pedestrians and easily accessible by the trash collector. If you live on a one-way street, your containers need to be placed on the passenger side of the street.

In addition to the notes provided for refuse collection, the following is a complete list for refuse collection and bulk pick-up for all Navy communities:

GARDEN ISLE DISPOSAL COLLECTION SCHEDULE

Refuse Pick-up on Monday and Thursday

-PMRF Barking Sands Kauai

KNG COLLECTION SCHEDULE:

Refuse Pick-up on Monday & Thursday
Bulk Pick-up on 2nd and 4th Wednesday

-Camp Stover
-Ford Island
-Hale Ali'i
-Hospital Point
-Makalapa
-Manana
-Marine Barracks
-NCTAMS
-Red Hill Terrace

CITY & COUNTY OF HONOLULU COLLECTION SCHEDULE:

Refuse Pick-up on Tuesday & Friday

Bulk Pick-up on 1st Monday
-Catlin Park
-Doris Miller Park
-Hale Moku
-Halsey Terrace
-Hokulani
-Maloelap
-Moanalua Terrace
-Radford Terrace

Bulk Pick-up on 3rd Wednesday
-Pearl City Peninsula

Bulk Pick-up on 4th Wednesday
-Halawa
-McGrew Point


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4.

Will I need to maintain my lawn?

Forest City is pleased to maintain the landscape (mowing, trimming, edging) of all common areas including greenways, parks, and play areas within the neighborhoods. The front yards of all homes will also be maintained by Forest City. If you have a fenced- in backyard, this will be the only area that you will be responsible to maintain.

Residents are required keep these areas free of any items that may prohibit the landscaping crews from maintaining these areas. Homes that do not keep their yards free of toys, trash, abandoned items or debris will not be mowed.

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5.

What does the renter's insurance policy cover? How much is it? When does it become active?

FCRMI will offer Renter's Insurance providing “baseline” coverage of $35,000 for loss of personal property will be offered to qualified military residents at no cost. The insurance provides replacement cost coverage with a $250 deductible. The policy does not include high cost items such as jewelry, silverware, antiques, etc. or liability insurance for damages caused by items such as waterbeds or fish tanks. Residents are encouraged to obtain supplemental insurance for liability or high value items at their own cost.

All insurance policies become effective May 1, 2004 for current residents who signed and accepted the insurance addendum to the rental agreement. Future residents who choose to accept the insurance will have an active policy upon move in.

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6.

What items will the Self Help store include? What are the hours?

Forest City Residential Management provides a self-help program that allows residents to borrow small tools and lawn equipment to aid in such things as home improvements and the performance of individual lawn care. Additional items available include carpet shampoo machine, vacuums, shovels, rakes, and AC filters.

Residents may sign-out the items from the Maintenance Warehouse located at 5089 Nimitz Road, Building 16. Store hours are 0800 – 1600 pm, Monday thru Friday.

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7.

How do I submit a request to install items in and around my home?

Written requests are required from the resident by the Resident Services Office to make any alterations to the exterior or interior of the home. No changes can be made without written permission from the Management office.

Changes that require written permission include, but are not limited to, interior paint changes using standard colors, installing insured satellite dishes that are not secured to any part of the home, fence installation, and air conditioners.

Changes/additions that are not allowed include, but are not limited to, hot tubs, tree houses, trampolines, above ground pools larger than 12 inches, and tree swings.

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8.

How do I report neighborhood issues?

Your Resident Services Office is open Monday through Friday, 0700 – 1800 to assist with any need. You may call or visit to discuss any concerns. An instant feedback form is also available via the website, OMCLiving.com - Navy Region Hawaii, for any communication you wish to have with the Neighborhood Manager. Please contact the management office to report neighbor concerns, abandoned vehicles, safety hazards, inoperative street lights and sprinklers, stray cats and dogs, noise violations, etc. Forest City Residential Management wants to ensure that you and your family are comfortable in your home and have peace of mind regarding your neighborhood.

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9.

Where is it permissible to barbecue?

Outdoor grills are permitted only outside the home no closer than ten (10) feet to the house or fence. Barbeque grills should not be left unattended when in use or while still hot.

Cooking food in the front yard or under covered balconies, lanais and/or patios using hibachis, grills, etc. is prohibited.

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10.

How do I request permission to have out of town guests in our home?

Guests and guest vehicles must be registered with the Resident Services Office if staying longer than 48 hours. Simply call or visit the Neighborhood Management Office in advance of your guest's visit to notify the staff.

Written approval is required for all guests staying over 30 days.

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11.

Do I need to notify Forest City when I will be away from my home for more than 48 hours?

Residents who will be away from their homes more than fourteen (14) days must notify the Relocation and Resident Services Office. The resident should leave an emergency contact number with Management in case of emergencies.

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12.

Will the Navy Security provide the patrols for our neighborhood?

Forest City has taken precautions to offer our residents peace of mind. Private security has been hired to patrol the neighborhoods 24 hours a day. The courtesy officers will be surveying activity on foot, from bicycles and in roving patrol cars.

Our private security contractor is Securitas. For non-life threatening behavior they can be reached at (808) 479-1869.

All life-threatening emergencies such as fire or break-ins should be reported by calling 911. Non-life threatening emergencies such as suspicious behavior, excessive noise, etc. can be reported 24 hours a day by calling 838-HELP (4357).

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13.

Do I need to report changes that would affect my housing status?

Changes in pay, number of dependents, duty location, etc. must be reported to the Resident Services Offices immediately. All information regarding your residence needs to remain current in the Resident Services Office directories - including phone numbers, automobile registration, pet information and emergency contacts.

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14.

How do I make a suggestion to Forest City?

Forest City encourages and welcomes resident communication. You may enjoy the open door policy of the Resident Services Offices. All letters and phone calls will be responded to by a member of the management team. Your resident website, OMCLiving.com - Navy Region Hawaii, offers a resident instant feedback link as well.

Several avenues for resident feedback, suggestions and comments have been provided. Specifically, all homes are issued comment cards following service requests, all potential residents are requested to complete customer feedback cards, random surveys regarding maintenance service are randomly distributed and yearly surveys are conducted via third-party with 100% of the residents.

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